TACK will not provide transport in unsafe conditions.
TACK’s first concern is for the safety of its riders and employees. While every effort will be made to operate TACK’s vehicles and complete trips as scheduled, please be aware that weather conditions may cause trip delays or cancellations.
Transit service will be closed when TACK deems roads to be too hazardous for safe travel. During inclement weather conditions, TACK will cancel service or operate on a limited basis. TACK will resume services when roads are clear and safe for travel.
During inclement weather conditions, TACK will operate under one of two plans:
Plan A = Limited Services: If transportation cannot be provided due to unsafe conditions or unavailable resources, trips will be cancelled and clients will need to reschedule all Non-Urgent-Care transportation requests. TACK will make every effort to provide Non-Emergency Medical transportation to life threatening medical services such as dialysis, chemotherapy, radiation, etc. during inclement weather.
Even if the weather is safe at the time of your trip, your trip may be cancelled if conditions are expected to become unsafe before your trip is completed. TACK does not want to pick up riders and then become stranded in bad weather with the rider onboard.
Plan B = Services Cancelled. If the Commonwealth of Kentucky/Governor declares a State of Emergency, AND TACK deems local conditions to be unsafe for travel, TACK will not operate and the TACK office will not be fully staffed. Dialysis patients will listen to the radio and television broadcasts and follow emergency plan/services for assistance. Dialysis recipients should call 911 IF their medical condition becomes of an emergency nature. Recipients should reschedule non-emergency trips if roads are deemed unsafe for travel or are closed due to directives from State/Local Police.